- Happy employees--even after 3 months of being here I have to say everyone goes out of their way to help and do excellent work. I've seen little negativity, cynicism or slackers. Sure, it isn't perfect. We are in an industry going through a lot of change and change is hard. But there's a reason it is on the top 100 places to work year after year.
- Brand pride--We've got a lot to live up to. The history of the Mayo brothers is everywhere you look. The Mayo brothers said the need of the patient always comes first. You hear or read this saying multiple times a day. I feel like every employee realizes that we've got to keep the promise of the Mayo brand to all patients.
- Like clockwork--You know when you visit Disney and it seems like everything is running on its own, but when you stop to think about it you realize there are thousands of people behind the scenes making it happen? Same thing. There are 35,000 employees just on the Rochester campus. From the bus system for employees to the amazing coordinated care provided by doctors and nurses to the cutting-edge research to the daily updated employee intranet system to the hundreds of volunteers in blue vests directing people around miles of subway (walking tunnels, not trains) and skyway....it really is its own city.
- Talent--I'm in awe of the people who work here. I've gone to a few lectures about the Center for Regenerative Medicine (using the body to heal itself) and the Center for Individualized Medicine (treatments based on genetics). My mouth is wide open the whole time I listen to the researchers. Even they admit sometimes it sounds like science fiction, but that's where we are now. I'm raising funds for truly life-changing research projects. I think the researchers brains should be studied to figure out how they are so smart!
- Things get done--I really love the collaborative process that is required to get projects approved. It does require patience and persistence, but if you have the reasoning and data to show that your project is worthwhile, you will get the go ahead and resources to get it done.
- Appearance--I'll have to post some pictures of the clinic. It's like walking through a well-designed welcoming art museum. They've had generous donations of Andy Warhol paintings, Chihuly glass sculptures, a Rodin sculpture. And there's a piano and music concerts going on regularly. The chapels and meditation rooms are very healing. It is a beautiful place.
- Patient experience--Most of what I've talked about is what I see on a day to day basis. Two weeks ago I got to go to my first Mayo Clinic doctor visit. It was my yearly check-up. I don't think I've ever had a doctor ask so much about my family history. She also was great about answering my questions regarding the long term plan for my endometriosis. And no paper gowns! A nice cloth one and a small enclosed area in the exam room to change and leave your clothes.
A few weeks ago I heard a lecture by Ian Morrison. He's a pretty well-known forecaster and analyst of the healthcare industry. He mentioned an article he wrote a few years ago about Mayo Clinic that I looked up where he wrote his own list of things he observed http://ianmorrison.com/with-mayo/ My favorite is when he points out that Mayo Clinic doesn't hire jerks. I'd say I agree. Here's the end to his essay:
We all deserve the Mayo Clinic. We all need truly integrated care, where the patient is put first; where the care is done right the first time; where the payer pays for value and outcomes, not low-cost units of service; and where staff are proud and happy to work, on behalf of patients. If that doesn’t sound like the frenetic zoo where you work, or where you get health care, then maybe you should get your care with Mayo.
7 comments:
Wow, Mayo Clinic sounds like a truly well-run, compassionate business. They seem like a company that takes patient care very seriously. And "Amen" to no paper gowns!
I love that it is such a wonderful working environment and that you have pride working there. That makes such a difference when you have to wake up every day to go to work. I never liked a place like that when I was working and it sucks making yourself go into work every day :). Glad you don't have to deal with that anymore.
P.S. I have to tell you - I have deleted my ENTIRE blog roll (long story, I'll explain it sometime) all except for a few big blogs - like Pioneer Woman because she makes me laugh - and I have kept only two friend blogs on my roll. Yours and one other friend. This is one of the reasons (you're positive) and because you're real. I always leave your blog being glad that we're still friends. I just had to tell you :).
I can't tell you how thrilled I am to read that you're enjoying your new company. I hope it continues and that they truly are the magical place you write about! Best wishes to you, I know I rarely saw you IRL here but I truly miss you from the community. That just means we'll have to drive to see you!
Can you imagine how great it would be if all health care, corporations and schools were like the Mayo Clinic?!!
I am really intrigued by the research departments the Mayo has on healing with genetics and healing using the body.
This is a great post. It should link to the Mayorecruitment site.
Mayo is lucky to have you there !
I am so happy to hear how much you like working at Mayo.....you have been truly blessed to find such a wonderful place to work. I too love the fact that they are looking at "alternative" healing....using the body to heal itself....the Physical Therapist I work with is a strong proponent of how much the individual can do to heal themselves. Getting doctors and insurance to go along with this is another story....I can't wait to hear more and more.....You have found a great place to work and they couldn't ask for a better employee!!!!
Yay for being happy with where you work! I bet those lectures are fascinating. I wonder if I could convince my employers (aka Molly and Charlotte) to get on board with the no negativity rule? ... ;)
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